Privacy policy

Last updated: September 24, 2026

Rope & Rose operates this store and website (the "Services") and is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you use the Services or communicate with us. By using the Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

  • Contact details — name, address, billing/shipping address, phone number, email.
  • Financial information — card and payment details, transaction details, payment confirmation.
  • Account information — username, password, preferences and settings.
  • Transaction information — items you view, add to cart, purchase, return, exchange or cancel.
  • Communications — information you include in support inquiries.
  • Device & usage information — device, browser, IP address, and how you interact with the Services.

How We Use Your Personal Information

  • To provide, tailor and improve the Services — process payments, fulfil orders, manage your account, arrange shipping, and handle returns and exchanges.
  • For marketing and advertising — you can opt out at any time.
  • For security and fraud prevention.
  • To communicate with you and provide customer support.
  • To comply with applicable law or valid legal process.

How We Disclose Personal Information

We may disclose your information to Shopify and service providers who perform services on our behalf (payment processing, analytics, customer support, fulfilment and shipping), to business and marketing partners, where you consent, and to comply with legal obligations. We never sell your personal data.

Third Party Websites and Links

The Services may link to third-party sites. If you follow such links, review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you believe a child has provided us information, contact us to request deletion.

Security and Retention

No security measures are perfect, and information sent to us may not be secure in transit. We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct or port your personal information, and to opt out of marketing at any time via the unsubscribe link. Contact us using the details below to exercise these rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact Information

Store name: Rope & Rose
Company name: Apex Brand Labs LLC
Company Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Warehouse Address: 2976 S 49th Ave, Phoenix, AZ 85043, United States
Company no.: 2026-001910067
Phone: +1 213-663-1217
Email: support@ropeandrose.com

Monday–Sunday, 9:00–17:00 (ET)
We aim to respond to your inquiries within 24 hours.